COVID-19 Re-Opening FAQs

How is Bronx Wellness preparing for COVID-19?

We continue to monitor new information about COVID-19, and we are adapting our care practices to reflect the latest recommendations from the Centers for Disease Control (“CDC”), Department of Health (“DOH”), and other overseeing regulatory bodies.

Have additional safety measures been implemented? 

We have implemented a COVID-19 specific protocol that includes: 

• Equipment disinfection
• Rearranged reception area to allow for greater social distancing
• A more thorough cleaning of high contact surfaces (i.e. chairs, doors, door handles),
• A more thorough treatment room cleaning and sanitizing between patients and at end of the day.  
• Our team members have all been tested and use personal protective equipment (PPE) 
• Patients temperature is checked and they are required to wash hands prior to entering treatment room. (patients without a mask are provided one at a nominal cost) 
• Social distancing markers placed to reinforce these guidelines.

Are you pre-screening patients?

Patients are properly assessed for COVID-19 exposure and risks (via phone or in person) prior to being allowed into our office. Patients will have their temperatures measured and will be required to answer additional Covid-19 specific questions.

Have there been changes to the operating hours?

At this time, the practice has structured a limited patient schedule to ensure minimal interaction within the office space to reinforce proper social distancing protocols. We want to assure our patients that we value their safety and are observing heightened precautions throughout this time. 

To accommodate your return, our new office hours are:

• Monday through Friday: 11am to 8pm 
• Saturdays: 11am to 5pm

What are the guidelines for office visits?

To help you prepare for your appointment, please keep the following in mind:

• You should arrive no more than 5 minutes prior to your scheduled appointment time to answer pre-screening questions. (Late appointment arrivals may result in delayed start time to ensure everyone’s safety)
• Only the patient on the schedule is allowed in the office.

How soon can I book an appointment?

Our Bronx Wellness Admin team is NOW booking IN-OFFICE APPOINTMENTS!

You can schedule online or it may be best to call us at 718-684-3050 due to the fact that online scheduling may show very limited availability due to the staggered provider schedule.

We would be glad to book your appointment to ensure your desired time is available. Our goal is to schedule your appointment at the best possible time for you.

What if I am unable to keep my appointment?

If you are unable to keep your appointment, please call our office with more than 24 hours prior to your scheduled time. Cancellations of less than 24 hours will incur a fee of $50 for the time slot that was reserved for you by the Bronx Wellness provider, if the time slot cannot be filled with another patient. 

Are you still offering virtual visits?

Yes, tele-medicine visits are still available for those patients who do not feel comfortable coming into our facility yet. Our Acupuncture Physicians will be able to discuss your symptoms and determine the most effective treatment plan for you to alleviate your pain or discomfort. It is ideal to receive treatment in the office when possible.